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Unit 13 Aftersales Service（第1页）

Unit13AftersalesService

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PartⅠSituationalDialogues

SituationalDialogue1

Mr.Brookisinquiringaboutaftersalesservice.

（A:erservicerepresentative，B:Mr.Brook）

A:G，mayIhelpyou，sir?

B:Oh，yes，I'mquiteimpressedbyyourproducts.I'dliketoknowabouttheaftersalesyourpanyprovides.

A:Iassureyouthatwehestqualityofcareforallofourers.After-salesservieofthemostimportantpartsofoursalesservice.

B:Iseeyourhaveseveralregionaloffia.Aretheyallequippedtoproviderepairservice?

A:Yes.Eachofficehasfully-trainedengineers.Ifanytroublearises，youtaearestoffice.Repairstakeamaximumoffivedays.

B:Howloy?

A:Themainmeismcarriesathree-yearwarranty.Anyperipheralequipmentisguaranteedforohiyperiod，allrepairsarefree.

B:Whataboutaftertheires?

A:Allrepairsarebilledatcost.

B:Doyourofferfreedeliveryandinstallationfor，say，airers?

A:MostgoodspurpanyenjoyfreedeliveryandinstallatioemssuchasAC，theremightbeadditionalviewofthemou.

B:Well，fairenough.Doyouspecifytheadditionalserviceyourbrochures?

A:Sorry，notinthebrochures，butoeinstead.Oryoucall84592458todiscusstheadditionalcosts.

B:Isee.Thankyou.I'lltakeacloserlookatyourprodudseewhichparticularitemisme.

A:You'rewele，sir.I'llbewillingtohelpifyouwanttokion.

Practice1

Task1:Listentothedialogueainpairs.

Task2:Simulatedsituatioion.

SupposeyouareMr.Brook.Youetofetputeryouhaveorderedohestoreyouinquirecarefullyabouttheaftersalesserviputerandfindtheaisfactory，soyourestassuredandpaythemoney.

SituationalDialogue2

Mr.RichardParkerisgEilishaCarpeterhotlioplainaboutadelayeddelivery.

（A:Clare，B:RichardParker）

A:GandthankyEilishaCarpeterhotline.MynameisClare.MayIhelpyou?

B:Hi，Clare.MynameisRichardParkerandI'mgfromLisbon.Ourhotelordered15squaremetersofyourpany，butithashreedayspastthedatetheitemectedtoarrive!

A:Okay，Mr.Parker.Doyouhavethetraumberwesentyoubyemailwhenyoufirstmadetheorder?

B:Yes，andIalsohavetheorderraumberisM-2091andtheinalordernumberwasEC15-013.

A:Okay，pleasewaitased.Alright，Ifoundyourordermetheitemwithyain:yourorderwasfor15squaremetersofRIMINI-10158carpet，correct?