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Unit 13 Aftersales Service（第1页）

Unit13AftersalesService

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Practice1

Task2:Simulatedsituatioion.

（A:Mr.Brook，B:Salesclerk）

A:G.YesterdayIgotayourpany，askioetodaytodfetputerIorderedtheotherday.

B:G.MayIhaveyourname，please?

A:ViBrook.

B:Oh，yes.Mr.Brook.This>

…

B:Hereweare.Thisistheputeryouordered.Ithasbeeedfor24hoursanditworksverywell.Andnow，youmayhavealookyourself.Takeyourtime.

A:Thanks.Itlooksgoodtome.However，nooneteeeverything.Whatifthereshouldoeis?

B:Ifitdoesn'tworkproperlywithintwomonths，yitbackforarefueeitfortwoyears.Ifthereisanyrepairworkhinthistime，ourservicedepartmefreee.Aftertheexpiratioee，wechargeforthepartsonly.

A:ItsoundsreasohinkIamquitesatisfied.Bytheway，couldyouhaveitdelivered?Ifieralittleheavy.

B:Yes，oodspurchasedherebedeliveredfree.

A:That'sgreat.WhereshouldIpay，please?

B:Thecashierterisoverthere.Afteryoupay，pleaseebackherewiththeredI'llgetyourwarraeready.

A:OK.

Practice2

Task2:Simulatedsituatioion.

&h，B:RichardParker）

A:Goodafternoon.Mr.Parker.ThisisEllenSmith.eyourorderdidime.We'reverysorryfortheince.

B:Iappreciateyy，butbecausewedidheorderIbelieveI'mwithinmyrightstoaskforsomesortofpensation.ButClareseemstoigandholdusrespohedelay.Idon'tthinkthat'sprofessional!

A:I'msorryforthat.ewhereandobviouslysheraininginthisaspeowpleaseletmelookoveryourfileoime.Doyoumindholdingforawhile?

B:No，that'sfine.

A:Mr.Parker，IbelieveIknoroblemis.Itseemsoneofourstafffusedyourorderwitha'sceledorder.WedeeplyregretthiserrorandIwillhaveyourcarpetshippedouttoyoutodaybyexpressmailatnoaddedchargetoyou.Youshouldreceiveyourorderwithin24hours.

&hankyou.Iappreptservice.

A:Alsoinapensationpolicy，wewilleyoufor90%inalorder.Ihopethesemeasuresaresatisfactory.

B:Yes，absolutely.Thankyouverymuch，Mrs.Smiths.You'vebeenveryhelpful.

A:You'reveryeyou'lluewwithEilishaCarpet.